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Strong service starts behind the scenes

Name: CoDigital
Price range: $

Strong service starts with satisfied employees. When teams can work smoothly with smart tools and clear processes, customers benefit directly. Acorel enhances the Employee Experience with intuitive technology, so employees can help faster, more personally, and more effectively, leading to better customer interactions, higher satisfaction, and demonstrably stronger results.

As an expert in Employee Experience, we help you with various challenges

Digital Marketing

Create more and better qualified leads

Challenge

Digital Marketing

Personalizing marketing messages

Challenge

Digital Marketing

Reducing customer churn

Challenge

E-commerce

Increase online conversion and sales

Challenge

E-commerce

Displaying customer-specific prices in the webshop

Challenge

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Optimally supporting employees

And that's the real challenge. How can you expect employees to truly serve customers well if they are struggling on the backend themselves? This is not only frustrating for your employees, but will ultimately have a negative impact on the customer experience. Because there is no customer who is excited to wait longer, not be recognized, receive incorrect information, or have to repeat their story over and over.

That's exactly where the power of Employee Experience lies: supporting employees with intuitive tools full of user-friendliness, smart processes, and relevant information, exactly at the right moment. No endless searching, but immediate correct answers. No frustration with complex systems, but technology that truly supports. Because only when employees can work smoothly, can they provide customers with the experience they expect.

Positive customer experiences start with strong teams

When your employees can do their job well with the right technology, your customer notices it immediately: not just fast service, but also relevant recommendations in e-commerce, personal interactions in sales, and thoughtful campaigns in marketing.

In theory, this is actually very simple - but in practice, it's often not obvious. Without the right systems, clear processes, and access to relevant information, it becomes unnecessarily difficult for those employees to help customers effectively.

From Strong EX to Optimal CX

Whether it's a service agent quickly finding a solution, a marketer leveraging data smartly, or a sales manager always having the right customer information at hand; a smooth EX ensures that everyone in the organization effortlessly delivers what customers expect. Not because technology is leading, but because it makes their work easier - and more enjoyable!

And you'll notice it right away: better customer interactions, higher customer satisfaction, more loyalty, and ultimately better results. Because a strong EX is not an end goal in itself, but the key to an optimal CX. Acorel believes that technology should support employees in doing what they are good at: helping customers. And then that positive customer experience follows naturally!