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    Our vision

    Acorel is an expert in customer experience, employee experience and CX in B2B.

    Our vision

    Challenges E-commerce

    Challenges Digital Marketing

    Challenges Self-service

    Challenges Sales

    Challenges Extensibility

    Challenges Orchestration & Integration

    Challenges Increase online conversion and sales

    Challenges Displaying customer-specific prices in the webshop

    Challenges Make the composable next step in e-commerce

    Challenges Create more and better qualified leads

    Challenges Reducing customer churn

    Challenges Personalizing marketing messages

    Challenges Reduce the workload for the customer service team

    Challenges Efficient onboarding of new customers

    Challenges Get insight into the status of orders, deliveries, invoices, and returns

    Challenges Improving collaboration between sales and marketing

    Challenges Enriching customer insights without huge administrative burden

    Challenges Get insight into the status of orders, deliveries, invoices, and returns

    Challenges Flexible and quickly implement specific business requirements

    Challenges Make specific adjustments without impacting future upgrades

    Challenges Introducing innovative AI applications for existing CX solutions

    Challenges Avoiding a 'spaghetti' integration architecture

    Challenges Create central truth within a fragmented IT landscape

    Challenges Central service for the calculation of customer-specific prices

    All challenges
    Customer Experience
    Employee Experience
    CX in B2B
  • E-commerce
  • Increase online conversion and sales
    Challenge
  • E-commerce
  • Displaying customer-specific prices in the webshop
    Challenge
  • E-commerce
  • Make the composable next step in e-commerce
    Challenge
  • Digital Marketing
  • Create more and better qualified leads
    Challenge
  • Digital Marketing
  • Reducing customer churn
    Challenge
  • Digital Marketing
  • Personalizing marketing messages
    Challenge
  • Self-Service
  • Reduce the workload for the customer service team
    Challenge
  • Self-Service
  • Efficient onboarding of new customers
    Challenge
  • Self-Service
  • Get insight into the status of orders, deliveries, invoices, and returns
    Challenge
  • Sales Management
  • Improving collaboration between sales and marketing
    Challenge
  • Sales Management
  • Enriching customer insights without huge administrative burden
    Challenge
  • Self-Service
  • Get insight into the status of orders, deliveries, invoices, and returns
    Challenge
  • Extensibility
  • Flexible and quickly implement specific business requirements
    Challenge
  • Extensibility
  • Make specific adjustments without impacting future upgrades
    Challenge
  • Extensibility
  • Introducing innovative AI applications for existing CX solutions
    Challenge
  • Orchestration & Integration
  • Avoiding a 'spaghetti' integration architecture
    Challenge
  • Orchestration & Integration
  • Create central truth within a fragmented IT landscape
    Challenge
  • Orchestration & Integration
  • Central service for the calculation of customer-specific prices
    Challenge
    Organization
    Ecosystem
    Technologies
  • Extensibility
  • Flexible and quickly implement specific business requirements

    How can I increase flexibility to quickly implement specific requirements from the business in our processes and systems?

     

    A common challenge within organizations is that business processes and IT systems are often rigid and inflexible, making it time-consuming and resource-intensive to implement specific business requirements.


    Traditional systems often require extensive modifications to the core code or complex custom development, resulting in long lead times, high costs, and risks during updates and maintenance. This lack of agility can hinder innovation and prevent the organization from quickly adapting to changing market conditions or customer needs.


    An extensibility solution increases flexibility by providing a modular and scalable architecture, allowing custom functionalities to be added without modifying the core of systems.


    This can be achieved through APIs, low-code/no-code platforms, or development of specific components, enabling development teams to make adjustments within established boundaries.


    As a result, specific business requirements such as customized workflows, additional data objects or fields, and integrations with external tools can be implemented much faster and more efficiently without relying on complex custom projects.


    Furthermore, a well-implemented extensibility solution ensures that changes remain future-proof, as they are decoupled from the core functionalities of systems and can be easily updated or reused.


    This reduces technical debt, accelerates innovation, and enables the organization to operate in an agile manner. By embracing this flexibility, you can respond more quickly to new opportunities and challenges while ensuring the stability and maintainability of the IT landscape.

     

    Discover our Extensibility approach

     

    Want to know more? Contact Luuk!

    • Schedule a 20-minute introductory meeting.
    • Get immediate advice on CX for your organization
    • Request a demo
    Contact us
    Luuk Giebels