Customer experience doesn't stop at one department. Discover how to make every contact moment smooth and personal - from the first click to support.
Sell more effectively through insight
Durable relationships and optimal customer knowledge are at the core of sales management. However, certain conditions are attached to this. For instance, being able to assess accurately what your customer needs before going into the meeting. Or when and why they last contacted your colleagues from customer support, logistics, or finance. And how did it happen that the last proposal took longer than usual to progress?
To have a complete picture and to be able to help the customer satisfactorily each time, everything must come together. Accurate proposals, prices, and discounts according to specific contract terms, and deliveries on time as agreed. If the technology within your organization cannot support this, there will be communication breakdown between the customer and sales. And this will put pressure on your sales results.
Slimmer en efficiënter
At Acorel, we help companies make their sales processes smarter and more efficient. We analyze your existing sales management processes and solutions, provide advice, implement the new CRM solution, and ensure seamless integration between your CRM and SAP ERP software, for example. So whether you use SAP Sales Cloud or a combination of different tools, we make sure your sales team always works with up-to-date insights. This way, they truly know their customers well, spend their time on selling rather than on admin tasks, can close deals anytime and anywhere, and use insights for targeted customer actions.
What can CRM mean for your company?
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What is the added value of CRM?
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What does a CRM implementation look like?
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What is needed for data-driven sales management?
And then you get, for example
- Quotes that immediately include the correct prices and discounts, without manual calculations for your sales managers
- A clear 360° customer view, including real-time customer context, order history, and ongoing quotes.
- Optimal lead follow-up and actual conversion of sales opportunities in the pipeline
- No more delays and errors due to, for example, double entry.
Implementation is more than just technology
We guide adoption within your team and help optimize processes. We focus on your organization's objectives and align them with a process that enables your sales team to structure their daily activities in a way that achieves results effectively. We also assist you with an integrated after-sales and service process, ensuring that your customers receive optimal support after their purchase. This not only strengthens customer relationships but also creates additional commercial opportunities.
In short; less administrative hassle, faster deals, and a complete sales process that works with you rather than against you. This allows your sales managers to focus their time on what truly matters: the customer.
Discover the products in the SAP Customer Experience portfolio
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We specialize in SAP Customer Experience
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Acorel supports you in translating your strategy into operations
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We provide the SAP software and handle the implementation
Products
A strong customer experience arises when everything falls into place: your processes run smoothly, your systems work seamlessly together, and your team delivers exactly what your customers expect. That's where your advantage lies.
At Acorel, we believe that technology should serve people. We ensure that your team can work effortlessly, while customers receive the experience they deserve, supported by smart technology in the background.
Our vision
Want to know more? Contact Luuk!
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Schedule a 20-minute introductory meeting.
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Get immediate advice on CX for your organization
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Request a demo
Contact us