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    Our vision

    Acorel is an expert in customer experience, employee experience and CX in B2B.

    Our vision

    Challenges E-commerce

    Challenges Digital Marketing

    Challenges Self-service

    Challenges Sales

    Challenges Extensibility

    Challenges Orchestration & Integration

    Challenges Increase online conversion and sales

    Challenges Displaying customer-specific prices in the webshop

    Challenges Make the composable next step in e-commerce

    Challenges Create more and better qualified leads

    Challenges Reducing customer churn

    Challenges Personalizing marketing messages

    Challenges Reduce the workload for the customer service team

    Challenges Efficient onboarding of new customers

    Challenges Get insight into the status of orders, deliveries, invoices, and returns

    Challenges Improving collaboration between sales and marketing

    Challenges Enriching customer insights without huge administrative burden

    Challenges Get insight into the status of orders, deliveries, invoices, and returns

    Challenges Flexible and quickly implement specific business requirements

    Challenges Make specific adjustments without impacting future upgrades

    Challenges Introducing innovative AI applications for existing CX solutions

    Challenges Avoiding a 'spaghetti' integration architecture

    Challenges Create central truth within a fragmented IT landscape

    Challenges Central service for the calculation of customer-specific prices

    All challenges
    Customer Experience
    Employee Experience
    CX in B2B
  • E-commerce
  • Increase online conversion and sales
    Challenge
  • E-commerce
  • Displaying customer-specific prices in the webshop
    Challenge
  • E-commerce
  • Make the composable next step in e-commerce
    Challenge
  • Digital Marketing
  • Create more and better qualified leads
    Challenge
  • Digital Marketing
  • Reducing customer churn
    Challenge
  • Digital Marketing
  • Personalizing marketing messages
    Challenge
  • Self-Service
  • Reduce the workload for the customer service team
    Challenge
  • Self-Service
  • Efficient onboarding of new customers
    Challenge
  • Self-Service
  • Get insight into the status of orders, deliveries, invoices, and returns
    Challenge
  • Sales Management
  • Improving collaboration between sales and marketing
    Challenge
  • Sales Management
  • Enriching customer insights without huge administrative burden
    Challenge
  • Self-Service
  • Get insight into the status of orders, deliveries, invoices, and returns
    Challenge
  • Extensibility
  • Flexible and quickly implement specific business requirements
    Challenge
  • Extensibility
  • Make specific adjustments without impacting future upgrades
    Challenge
  • Extensibility
  • Introducing innovative AI applications for existing CX solutions
    Challenge
  • Orchestration & Integration
  • Avoiding a 'spaghetti' integration architecture
    Challenge
  • Orchestration & Integration
  • Create central truth within a fragmented IT landscape
    Challenge
  • Orchestration & Integration
  • Central service for the calculation of customer-specific prices
    Challenge
    Organization
    Ecosystem
    Technologies

Smart integrations
less complexity

Contact us
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K0204801
Complex IT landscapes with numerous connections often lead to unnecessary chaos. Acorel makes integrations smarter and more manageable with central orchestration services. Fewer loose ends, more overview and control. This creates a flexible system landscape that innovates faster, grows more easily, and supports your organization's future-proofing - step by step, result by result.
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Customer experience doesn't stop at one department. Discover how to make every contact moment smooth and personal - from the first click to support.

  • Orchestration & Integration
  • Avoiding a 'spaghetti' integration architecture

    Challenge
  • Orchestration & Integration
  • Create central truth within a fragmented IT landscape

    Challenge
  • Orchestration & Integration
  • Central service for the calculation of customer-specific prices

    Challenge
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    What does orchestration mean in practice?

    Instead of loose connections between systems, you work with central services. Think of an 'order status service' that gathers all information about orders from multiple systems (ERP, logistics, e-commerce) and provides that overview to each front-end: webshop, CRM, customer portal. Or a 'price engine service' that calculates customer-specific prices based on real-time data. One source of truth. Less integrations, but much more control. Win-win!

    Advantages of this approach:

    • Less maintenance and faster implementation of new functionalities.
    • Consistent data and logic across all systems.
    • Quick response to changing business needs, without complex adjustments.
    • Flexible scalability: from one service to a complete orchestration layer.

    Many organizations work with multiple systems

    An SAP backend, an e-commerce platform, CRM, marketing automation, and more. All these systems need to communicate with each other. Traditionally, this was done with point-to-point integrations: direct lines between systems to exchange the necessary data. But the more systems, the more lines. The result? A spaghetti landscape full of complexity.

    At Acorel, we help companies make integrations easier and stronger. Of course, we build interfaces as you're used to, but we go further. With our expertise in orchestration, we help you make data exchange in your IT landscape more organized, efficient, and better scalable.

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    We start with your question

    Where are the pain points in your current landscape? Which data do you want to make centrally available? Together we develop a roadmap, build the first service, including the necessary cloud platform foundation with authentication and monitoring, and then scale up. Step by step, with tangible results.

    This way, you get smart integrations that really work and are also future-proof. And then as a company, you move from reactive problem-solving to proactive directing, with a landscape that evolves with your growth and ambitions.

    2-minute read: Building for the future

    • What are the top 8 challenges for organizations in the field of IT?
    • How do you create a stable and future-proof IT architecture?
    • What steps do we recommend for you?
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    A strong customer experience arises when everything aligns: your processes run smoothly, your systems work seamlessly together, and your team delivers exactly what your customers expect. That's where your advantage lies.

    At Acorel, we believe that technology should serve people. We ensure that your team can work effortlessly while customers get the experience they deserve, supported by smart technology in the background.

    Our vision

     

    Want to know more? Contact Luuk!

    • Schedule a 20-minute introductory meeting.
    • Get immediate advice on CX for your organization
    • Request a demo
    Contact us
    Luuk Giebels