Smarter sales and service in one powerful CRM solution

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Strong customer relationships are built throughout the entire customer journey. Customers expect a seamless collaboration between sales and service: an accurate quote, a trackable opportunity, and a support team that is aware of the situation. However, many companies struggle with disconnected systems and lack of insight.

With SAP Sales & Service Cloud, you bring sales and service together in one platform. This gives employees direct access to current customer information and previous interactions, allowing them to respond to customer needs more quickly and effectively. At Acorel, we help businesses smartly implement and integrate this solution into their CX strategy, ensuring that sales and service work together to provide a consistent customer experience.

1. Sell smarter with SAP Sales Cloud
2. Excellent service without noise with SAP Service Cloud

Selling smarter with SAP Sales Cloud

A good sales process is about more than just closing deals. It's about understanding your customer, managing leads and opportunities effectively, and optimizing sales activities with data-driven insights. SAP Sales & Service Cloud helps sales organizations with:

360° customer view: a central customer profile with real-time insights into touchpoints, opportunities, quotes, and orders.
AI-driven lead scoring: prioritize leads based on engagement and conversion potential.
Effective pipeline and opportunity management: track deals at every stage, optimize the sales pipeline, and improve forecasts with data-driven insights.
Automated workflows: reduce manual administration and focus on actual sales. Built-in integrations with ERP, e-commerce, and marketing tools: for seamless collaboration between departments.
Strong integration with service: immediate visibility into ongoing customer inquiries and complaints, allowing sales to respond optimally to the situation.

By using these smart tools, you reduce administrative burden and give your sales team more time to focus on what really matters: helping customers and closing deals.

Excellent service without noise with SAP Service Cloud

Customers ask their questions through their preferred channel: phone, email, chat, social media, and so on. SAP Sales & Service Cloud ensures that your service and support staff always have access to the right information, enabling them to help customers quickly and effectively.

Omnichannel ticketing & case management: manage customer inquiries from one comprehensive system, no matter which channel they come from
AI-supported service: automatic ticket categorization and targeted recommendations
Strong integration with sales: service immediately knows what's going on with the customer, without extra research.

By organizing service more intelligently, you increase customer satisfaction and allow your employees to focus on more complex issues where they can truly add value. Win-win!

SAP Sales & Service Cloud: now more powerful than ever with version 2

SAP Sales & Service Cloud has been updated with a completely new architecture (V2), which provides better performance, an optimized user experience, and flexible integrations.

Better performance: no more delays in tasks like generating reports.
API-first & composable CX: easy integration with other systems and add-ons.
AI and Machine Learning built-in: automated lead scoring, ticket categorization, and next best actions.
Mobile app with improved UX: work from an intuitive interface, wherever you are.

We are here to assist you in transitioning from SAP Sales & Service Cloud V1 to V2, ensuring you make the most out of these innovations.

Who is SAP Sales & Service Cloud for?

This solution is ideal for companies looking to integrate their sales and service processes into one central platform. No more disconnected systems, but one environment for all customer interactions. It provides structure and support for teams dealing with complex processes or simply aiming to work more efficiently. With better customer management and smooth collaboration, both employees and customers benefit from an improved experience.

In addition, this solution is perfect for organizations that want to leverage AI and automation, such as intelligent lead scoring or AI-driven ticket resolution. The composable CX architecture ensures maximum flexibility and seamless integration with SAP and other CRM or e-commerce solutions. Companies looking to migrate from SAP Sales & Service Cloud V1 to V2 can also count on our guidance for a smooth and valuable upgrade. SAP Sales & Service Cloud is the solution for companies that want to connect sales and service in a smart way to strengthen their customer relationships.

Why Acorel?

SAP Sales & Service Cloud is a powerful platform, but it only becomes truly valuable when it is well aligned with your organization. Acorel helps you with:

Strategic implementation - We ensure that the solution seamlessly integrates with your processes and business-specific customer strategy.
Smart integrations - Whether you use SAP, e-commerce platforms, or other marketing tools, we make sure everything communicates effectively.
Adoption and optimization - We support teams, train employees, and continuously strive for improvement.

Do you want to truly align sales and service and elevate the customer experience to a higher level? We can help you get there!

Our vision

We are proud of 100+ customers