Smart integrations for
a smooth ordering process

Name: CoDigital
Price range: $

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In B2B, e-commerce is more than just an ordering platform; it is an essential part of the customer experience. Acorel smartly integrates your e-commerce environment with ERP, CRM, and marketing tools, ensuring that customer-specific processes run smoothly. Less manual work, more speed, and a personalized ordering experience that truly benefits both customers and employees.

Customer experience doesn't stop at one department. Discover how to make each contact moment smooth and personal - from the first click to support.

E-commerce

Increase online conversion and sales

Challenge

E-commerce

Displaying customer-specific prices in the webshop

Challenge

E-commerce

Make the composable next step in e-commerce

Challenge

Composable strategy

At Acorel, we help companies seamlessly integrate e-commerce, ERP, and CX solutions for CRM and marketing. From a composable strategy, we integrate not only SAP Commerce Cloud but also crucial components such as PIM, CMS, Storefronts, Pricing, and Recommendations. This ensures that your e-commerce platform is flexible and future-proof.

We analyze your existing IT landscape, determine which solution aligns with your objectives, and advise on the best integration approach. Whether you are using or planning to use SAP Commerce Cloud, have a mix of different tools, or need an entirely new platform, we ensure that everything works together smoothly.

Implementation and optimization

Where an e-commerce environment used to be purely functional and technical, it is now a crucial part of the customer experience. Customers expect an easy, personalized, and intuitive ordering process. And rightfully so. However, for B2B, this is considerably more complex on the backend than for B2C. Think of unique customer profiles, customer-specific pricing, order processes with configuration, delivery, and approval steps, and the necessary integrations with other systems. If things don't run smoothly, your customers will be dissatisfied and there will be more pressure on your employees.

How does the Dutch wholesale industry stay relevant?

What does e-commerce mean for a wholesaler in non-food?
What vision exists within this sector regarding e-commerce?
What to do with personalization, business intelligence, omni-channel, and product data?

Achieving Results Together

After implementing the right SAP technology from A to Z, we also ensure that internal processes are optimized and that users can effectively work with the new tools.

How this composable strategy can look for you and your organization?

Customers immediately see their own contract prices, current stock, and delivery times.
Quotes are automatically converted into orders (say goodbye to manual input!).
Complex B2B order processes run smoothly and without delay, customized to each customer.
Sales and customer service have real-time insight into order history and status.

An experience that works

We help you get the right technology in place and leverage our knowledge and experience to make it actually work. This way, you get an e-commerce platform where your SAP ERP environment and other systems truly collaborate. And all of this without error-prone manual interventions, but with faster processing times and a personalized ordering experience that actually works - for both your customers and for you.

Discover the products in the SAP Customer Experience portfolio

We specialize in SAP Customer Experience
Acorel supports you in translating your strategy into operations
We provide the SAP software and handle the implementation

Products

A strong customer experience arises when everything is in place: your processes run smoothly, your systems work seamlessly together, and your team delivers exactly what your customers expect. That's where your advantage lies.

At Acorel, we believe that technology should serve people. We ensure that your team can work effortlessly, while customers receive the experience they deserve, supported by smart technology in the background.

Our vision