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    Our vision

    Acorel is an expert in customer experience, employee experience and CX in B2B.

    Our vision

    Challenges E-commerce

    Challenges Digital Marketing

    Challenges Self-service

    Challenges Sales

    Challenges Extensibility

    Challenges Orchestration & Integration

    Challenges Increase online conversion and sales

    Challenges Displaying customer-specific prices in the webshop

    Challenges Make the composable next step in e-commerce

    Challenges Create more and better qualified leads

    Challenges Reducing customer churn

    Challenges Personalizing marketing messages

    Challenges Reduce the workload for the customer service team

    Challenges Efficient onboarding of new customers

    Challenges Get insight into the status of orders, deliveries, invoices, and returns

    Challenges Improving collaboration between sales and marketing

    Challenges Enriching customer insights without huge administrative burden

    Challenges Get insight into the status of orders, deliveries, invoices, and returns

    Challenges Flexible and quickly implement specific business requirements

    Challenges Make specific adjustments without impacting future upgrades

    Challenges Introducing innovative AI applications for existing CX solutions

    Challenges Avoiding a 'spaghetti' integration architecture

    Challenges Create central truth within a fragmented IT landscape

    Challenges Central service for the calculation of customer-specific prices

    All challenges
    Customer Experience
    Employee Experience
    CX in B2B
  • E-commerce
  • Increase online conversion and sales
    Challenge
  • E-commerce
  • Displaying customer-specific prices in the webshop
    Challenge
  • E-commerce
  • Make the composable next step in e-commerce
    Challenge
  • Digital Marketing
  • Create more and better qualified leads
    Challenge
  • Digital Marketing
  • Reducing customer churn
    Challenge
  • Digital Marketing
  • Personalizing marketing messages
    Challenge
  • Self-Service
  • Reduce the workload for the customer service team
    Challenge
  • Self-Service
  • Efficient onboarding of new customers
    Challenge
  • Self-Service
  • Get insight into the status of orders, deliveries, invoices, and returns
    Challenge
  • Sales Management
  • Improving collaboration between sales and marketing
    Challenge
  • Sales Management
  • Enriching customer insights without huge administrative burden
    Challenge
  • Self-Service
  • Get insight into the status of orders, deliveries, invoices, and returns
    Challenge
  • Extensibility
  • Flexible and quickly implement specific business requirements
    Challenge
  • Extensibility
  • Make specific adjustments without impacting future upgrades
    Challenge
  • Extensibility
  • Introducing innovative AI applications for existing CX solutions
    Challenge
  • Orchestration & Integration
  • Avoiding a 'spaghetti' integration architecture
    Challenge
  • Orchestration & Integration
  • Create central truth within a fragmented IT landscape
    Challenge
  • Orchestration & Integration
  • Central service for the calculation of customer-specific prices
    Challenge
    Organization
    Ecosystem
    Technologies
  • Cases
  • Self-Service
  • Sales Management
  • SPIE lays the foundation for data-driven decisions in procurement processes

    Customer name

    SPIE

    Customer since

    2018

    Products

    SAP Sales & Service Cloud

    Strukton Still

    How can a global construction company eliminate inefficient and time-consuming business processes?

    By streamlining all bidding processes and thereby increasing the chance of success on projects with SAP Sales Cloud and Acorel.

    Under the motto 'smart technology for modern life', SPIE creates smart, sustainable buildings and ideal working and living environments. With a unique combination of construction, electrical engineering, and mechanical engineering, they are frontrunners in innovative contract forms. However, outdated bidding processes with numerous spreadsheets limited their business opportunities. By implementing cloud solutions for project management, SPIE can benefit from more transparency on ongoing projects and save time in lead generation.

    Laying a foundation for data-driven decisions in procurement processes

    By linking all master data to SAP Sales Cloud, SPIE achieved more efficiency and transparency over their projects. SPIE now has one platform to build on for the future.

    The objectives achieved are:

    • Centralize all project data
    • Automatically generate bidding documents supported by project information
    • Improve data quality with mandatory input fields
    • Ensure that relevant employees receive the necessary project data when they need it
    • Increase transparency through centralized insight into the bidding process
    • Work with automatic monitoring and reporting for project delivery deadlines

    "Thanks to SAP Sales Cloud, every involved employee has the right insight at any time during the bidding process"

    Sandra Bakker, Program Manager Digitalization at SPIE

    Want to know more? Contact Luuk!

    • Schedule a 20-minute introductory meeting.
    • Get immediate advice on CX for your organization
    • Request a demo
    Contact us
    Luuk Giebels