Partnership with Contentful and Sinch: Acorel takes strategic step towards Composable CX within SAP CX portfolio
In the strategic direction towards composable CX, and to meet the growing demands of our customers within the SAP Customer Experience portfolio, Acorel, a leading SAP Customer Experience partner, has announced its collaboration with Contentful and Sinch. This partnership aims to enhance Acorel's capabilities in Customer Experience solutions.
Acorel has long been a trusted partner in delivering SAP Customer Experience solutions, assisting customers with a wide range of services from this portfolio. With the increasing popularity of SAP's composable CX strategy and the shift in customer preferences towards integrated solutions within the SAP CX ecosystem, Acorel is now aligning its direction towards composable CX.
The two key platforms that Acorel is enthusiastically embracing are Contentful and Sinch. Contentful is a renowned Content Management System (CMS) that complements Acorel's existing services and adds flexibility to the CX offering. By integrating Contentful, Acorel aims to streamline content management processes, enabling customers to deliver consistent and engaging experiences across multiple channels.
On the other hand, Sinch provides robust capabilities for omnichannel customer engagement, allowing Acorel's customers to seamlessly interact with end-users across various channels. This addition to Acorel's service portfolio will enhance customer relationships and improve the overall customer experience.
“Our partnership with Contentful and Sinch is a strategic move to embrace composable CX and offer our customers best-in-class solutions within the SAP CX landscape,” said Maurice Rootjes, Manager Portfolio & Innovation at Acorel. “We are excited to leverage the potential of these platforms to deliver even more value to our customers and help them stay ahead in their customer experience initiatives.”
The collaboration with Contentful and Sinch strengthens Acorel's position as a prominent player in the SAP Customer Experience industry, providing customers with advanced solutions tailored to their unique needs. With composable commerce at the core of the strategy, Acorel is committed to empowering businesses to create exceptional customer experiences, drive growth, and achieve long-term success in the ever-evolving digital landscape.
