SAP Sales & Service Cloud v2: switch or not?

SAP has launched a completely new version of Sales & Service Cloud: version 2. But what does that mean for you? If you are already using version 1, should you switch to version 2? And if you are looking for a new CRM, should you automatically choose version 2?

This article will answer those questions. We outline the main differences and benefits of version 2 for you, so you can make informed decisions.

What is SAP Sales & Service Cloud?

SAP Sales & Service Cloud is part of the broader SAP Customer Experience portfolio. The solution helps organizations streamline customer relationships, sales processes, and service processes. By integrating all customer data, sales and service teams can collaborate better and respond faster.

Thanks to its cloud architecture, the solution is scalable and easy to integrate with other systems, such as marketing automation, e-commerce, or financial tools.

Why a version 2?

Version 1 has reached its technological limits. The platform's foundation no longer allows for rapid innovations. Version 2 has been rebuilt from the ground up and addresses the needs of organizations today: speed, ease of use, and flexibility.

What's different in version 2?

1. New architecture

Version 2 runs on microservices. This allows you to implement upgrades without downtime. No more standstills, no more duplicate test environments – updates go straight to production.

2. Monthly releases

New features are continuously rolled out. No annual big bang, but ongoing improvements. Stay up-to-date without major projects.

3. API-first and extensibility

Expanding, integrating, and customizing becomes easier thanks to an API-first approach. With micro frontends and SAP Build, you can adjust screens and processes without heavy customization projects.

4. Improved user experience

Version 2 is faster, more intuitive, and requires fewer clicks. The new interface leads to higher user adoption and productivity.

5. Built-in analytics

SAP Analytics Cloud is integrated by default. You gain access to real-time insights, standard dashboards, and the ability to create and share interactive dashboards.

Switching or not?

It depends. If you are starting with a new CRM, then version 2 is the logical choice. If you are already using version 1, switching is not automatically necessary. The right choice depends on your current usage, customization, integrations, and reporting needs.

At Acorel, we help you assess this thoroughly. You will receive advice tailored to your situation – not a one-size-fits-all solution, but specific and actionable.

What's your next step?

SAP Sales & Service Cloud version 2 is faster, smarter, and future-ready. Want to find out if it fits your organization as well? Contact Acorel. We are happy to assist you.