NLD
NLD
NLD

    Our vision

    Acorel is an expert in customer experience, employee experience and CX in B2B.

    Our vision

    Challenges E-commerce

    Challenges Digital Marketing

    Challenges Self-service

    Challenges Sales

    Challenges Extensibility

    Challenges Orchestration & Integration

    Challenges Increase online conversion and sales

    Challenges Displaying customer-specific prices in the webshop

    Challenges Make the composable next step in e-commerce

    Challenges Create more and better qualified leads

    Challenges Reducing customer churn

    Challenges Personalizing marketing messages

    Challenges Reduce the workload for the customer service team

    Challenges Efficient onboarding of new customers

    Challenges Get insight into the status of orders, deliveries, invoices, and returns

    Challenges Improving collaboration between sales and marketing

    Challenges Enriching customer insights without huge administrative burden

    Challenges Get insight into the status of orders, deliveries, invoices, and returns

    Challenges Flexible and quickly implement specific business requirements

    Challenges Make specific adjustments without impacting future upgrades

    Challenges Introducing innovative AI applications for existing CX solutions

    Challenges Avoiding a 'spaghetti' integration architecture

    Challenges Create central truth within a fragmented IT landscape

    Challenges Central service for the calculation of customer-specific prices

    All challenges
    Customer Experience
    Employee Experience
    CX in B2B
  • E-commerce
  • Increase online conversion and sales
    Challenge
  • E-commerce
  • Displaying customer-specific prices in the webshop
    Challenge
  • E-commerce
  • Make the composable next step in e-commerce
    Challenge
  • Digital Marketing
  • Create more and better qualified leads
    Challenge
  • Digital Marketing
  • Reducing customer churn
    Challenge
  • Digital Marketing
  • Personalizing marketing messages
    Challenge
  • Self-Service
  • Reduce the workload for the customer service team
    Challenge
  • Self-Service
  • Efficient onboarding of new customers
    Challenge
  • Self-Service
  • Get insight into the status of orders, deliveries, invoices, and returns
    Challenge
  • Sales Management
  • Improving collaboration between sales and marketing
    Challenge
  • Sales Management
  • Enriching customer insights without huge administrative burden
    Challenge
  • Self-Service
  • Get insight into the status of orders, deliveries, invoices, and returns
    Challenge
  • Extensibility
  • Flexible and quickly implement specific business requirements
    Challenge
  • Extensibility
  • Make specific adjustments without impacting future upgrades
    Challenge
  • Extensibility
  • Introducing innovative AI applications for existing CX solutions
    Challenge
  • Orchestration & Integration
  • Avoiding a 'spaghetti' integration architecture
    Challenge
  • Orchestration & Integration
  • Create central truth within a fragmented IT landscape
    Challenge
  • Orchestration & Integration
  • Central service for the calculation of customer-specific prices
    Challenge
    Organization
    Ecosystem
    Technologies
  • Cases
  • E-commerce
  • For all TABS companies, comprehensive, correct, and easily exchangeable product information is an absolute necessity. SAP Commerce provides the solution.

    Customer name

    TABS Holland

    Customer since

    2018

    Products

    SAP Commerce Cloud

    TABS Holland2 e1547652279137

    A strong need for extensive, accurate, and easily exchangeable product information

    Within various companies of the holding, a strong need has arisen for extensive, accurate, and easily exchangeable product information. In the past, the demand for product information mainly came from online sales, but now this demand is coming from various parts of the organization. A modern supplier cannot do without accurate product information.

    In addition to some companies within the holding having overlapping assortments, the companies mainly have the same information needs. TABS Holland has therefore decided to implement one system for collecting, publishing, and maintaining product information for all its subsidiaries. SAP PCM has been chosen for this purpose. The seamless integration with e-Commerce and SAP ECC has been important in this choice.

    By distinguishing between generic and commercial product information, product characteristics are processed only once and then made available to all companies. The companies themselves have the ability to add their own commercial texts, images, videos, and other media.

    There is a lot of exchange of product information, such as supply by suppliers, enrichment from external sources, integration with internal and external systems, and delivery to customers for resale. To make this exchange of information run as smoothly as possible, multiple standards are used. Including:

    • GS1 provides a central source for exchanging item data in the food and drugstore sector, the DIY and garden sector, and healthcare.
    • ETIM, a standard for classifying product data in the construction and installation sector
    • Building Information Model (BIM), is a 3D model that contains all the information needed for construction.

    About TABS Holland

    Timber and Building Supplier Holland is the holding company of a group of companies that are leading suppliers of wood and building materials in the Dutch market for new construction, renovation, and maintenance. The group consists of 11 companies with a total annual turnover of approximately €650 million and around 1,550 employees.

    Want to know more? Contact Luuk!

    • Schedule a 20-minute introductory meeting.
    • Get immediate advice on CX for your organization
    • Request a demo
    Contact us
    Luuk Giebels